Our FAQ
Do you have any questions? We'll answer them!
Below are the most frequently asked questions. If you can't find the answer to your question, or if you just want to say hello, send us an e-mail at hello@beenaturelab.com. We'll be delighted to help!
Buy online
How do I validate a promotional code?
After shopping, simply click on the shopping cart and then view cart. You can then enter the code and click on apply promo code.
Do product prices include VAT?
Yes, prices include VAT and are in euros, per product unit, and exclude handling, shipping and delivery costs.
How do I know if my order has been confirmed?
Bee Nature undertakes to send a confirmation email summarizing the order (product(s), price, quantity, discounts ...) to the email address provided when ordering. To this end, you formally accept the use of electronic mail for Bee Nature's confirmation of the contents of its order.
Where can I find the terms and conditions of sale?
You'll find our terms and conditions here.
Payment
What are the conditions of return, retraction or refund?
You have a period of 7 clear days to exercise your right of withdrawal, without having to give any reason or pay any penalties except for the cost of return, from the delivery of the order and which will be exercised by the return at its expense of new products (unopened and / or unused) accompanied by the order number to the following address: Bee Nature Cosmetic SA Chaussée de Namur, 5 1300 Wavre (Belgium). When the 7-day period expires on a Saturday, Sunday or public holiday, it is extended until the next working day. Products returned incomplete or damaged will not be accepted. Product refunds are made within a maximum of 30 days after we have received the products. Refunds will be made using the same method of payment chosen at the time the order was placed.
How can I get an invoice?
Invoices are available online via your customer account.
How secure is payment?
Bee Nature guarantees total security for your e-commerce purchases. You can pay for your purchases using a wide range of credit cards (Visa, Mastercard, American Express, Bancontact, etc.). This secure transaction system is provided by Paypal and PayPlug.
Shipping and delivery
Which countries can I order from?
Bee Nature delivers throughout Europe. Prices and delivery times depend on the country you are in.
What are the delivery costs?
Bee Nature delivers worldwide. Prices and delivery times are shown in the table below. Items are sent by post (via the Bpack World Business service) to the address entered by the customer. Orders are processed from Monday to Friday within 48 hours, plus the delivery times indicated below, which differ according to the country to which delivery is to be made. Once shipment has been confirmed, the customer receives an e-mail with a tracking code. Using this code, the customer can then track their parcel on the National Post website. Bee Nature is not responsible for, and cannot be held liable for, any customs charges in the country of delivery.
Are shipping costs included in the product price?
Please note that shipping costs are not included in the order price. All prices are per product unit, including VAT and in euros, and do not include shipping, handling and delivery costs. The shipping rates according to the country you are in can be consulted in the table below. Free shipping on orders over €49! Bee Nature cannot be held responsible for any customs charges in the country of delivery.
What delivery method do you use?
Shipments are made by post to the address entered by the customer, using the Bpack World Business service. An email with the tracking code of the parcel is sent to the customer when the shipment is confirmed. This code will enable them to track their parcel on the post office website.
How can I track my order?
Bee Nature communicates the parcel number when confirming shipment. You can then track your parcel on La Poste's website.
What are the delivery times?
Orders are processed from Monday to Friday within a maximum of 48 hours, to which must be added the times described below: times vary from 2 to 8 working days depending on the country you are in.
What can I do if delivery is late?
You cannot claim compensation for late delivery by the carrier. Furthermore, in the event of any anomaly upon receipt (damaged or open package, etc.), you must file a claim with the carrier within 2 working days, by registered mail, a copy of which will be sent to Bee Nature. If you are present at the time of delivery, you must inform the carrier of your reservations. Bee Nature cannot be held responsible for any such problems. Bee Nature cannot be held responsible for any customs charges that may apply in the country of delivery. Any defect or delay in delivery exceeding 8 working days must be reported to us.
Our products
Why is honey miraculous?
Honey has been used since the dawn of time. It's a traditional ingredient and a grandmother's remedy. It is healing, nourishing, moisturizing, repairing and anti-aging. Honey contains more than 180 nutrients that help to make up for our skin's deficiencies.
Where does the honey used in your treatments come from?
The honey used in our care products comes from the Maya Fairtrade company. It comes from fair trade. The honey is certified organic. The company works closely with the NGO Maya Honing.
Are natural skin care products as effective as conventional ones?
In Bee Nature formulas, each ingredient is carefully selected. Each ingredient has a precise purpose and its presence is justified. The high content of active ingredients in our formulas guarantees effectiveness and skin comfort.
Do products contain any preservatives?
The preservatives in Bee Nature skincare products are ECOCERT certified and authorized by the charter. Honey is also used as a preservative in the range.
Are products suitable for all skin types?
The honey in Bee Nature skincare products is suitable for all skin types. It heals acne-prone skin. It moisturizes dry skin. It repairs couperose and eczema-prone skin.
In Bee Nature formulas, each ingredient is carefully selected. Each ingredient has a precise purpose and its presence is justified. The high content of active ingredients in our formulas guarantees effectiveness and skin comfort.
I'm pregnant, can I use Bee Nature products?
Bee Nature products do not contain essential oils. Pregnant women and young children may use them.
Can I use your products every day?
Of course it does. The skin needs to be moisturized and protected every day to cope with external aggressions: cold, sun, wind, pollution, etc.
How long can they be stored?
Bee Nature products can be kept for 18 months from the date of production and 6 months after opening.
How can I test products before buying them?
A tester for each product is available at all Bee Nature sales outlets. To find a store near you, click here.
What tests are performed?
All the tests required before a new cosmetic product can be marketed in Europe have been carried out: toxicological test, stability test, microbiological test and challenge test.
Are the products tested on animals?
No, our formulas are not tested on animals and we only work with natural ingredients whose origin we know and which have not been tested on animals.
Is care notified?
Bee Nature products are registered with the SPF - Service Santé Publique - and the APB - Association Pharmaceutique Belge. They all have NUT and CNK numbers.
Are the products environmentally friendly?
Bee Nature skincare products not only respect your health through their composition, but also the environment through their design and ingredients.
Why this choice of packaging?
They're economical for the consumer. Like a tube of toothpaste, it's easy to empty and use up all the contents. They're environmentally friendly. They require very few raw materials to produce and are light to transport. They're practical. On vacation or when traveling, the more you use the product, the lighter the packaging and the less space it takes up.
How do you justify your rates?
Our prices are the best we can offer, thanks to the high content of active ingredients and the quality of our ingredients. What's more, R&D is Belgian and products are manufactured in Belgium.
What is Bee Nature's added value?
Quality ingredients. Production, know-how and Research & Development made in Belgium. Organic, fair-trade honey. Light, pleasant textures akin to cappuccinos and thick, fresh cream. Innovative, intelligent design.
