Terms of service

The Bee Nature concept: natural care products based on honey and plant extracts

Made in Belgium

All Bee Nature products are made in Belgium using honey from local beekeepers! Honey, the main ingredient in Bee Nature skincare products, has the following properties in its own right. It is moisturizing, nourishing, soothing, healing, softening, antiseptic and antioxidant. It also acts as a preservative and vehicle for the other ingredients: thanks to its presence, plant extracts are better absorbed by our skin.

Our general sales conditions

1. DEFINITIONS

"PRODUCTS": The cosmetic PRODUCTS marketed by BEE NATURE, including packaging where applicable, and appearing in the current BEE NATURE catalogs.

"BEE NATURE": The company BEE NATURE COSMETIC SA, registered with the BCE under number 843.735.395, having its registered office at 1380 Lasne, chaussée de Louvain 435, seller of the PRODUCTS.

"CUSTOMER": Any natural or legal person who places an order with BEE NATURE, whether or not the CUSTOMER is the end user and/or recipient of the PRODUCTS.

"GENERAL TERMS AND CONDITIONS OF SALE", hereinafter "GTS": The present contract between BEE NATURE and the CUSTOMER, the purpose of which is to define the terms and conditions under which BEE NATURE undertakes to sell the PRODUCTS to the CUSTOMER and under which the CUSTOMER undertakes to purchase the PRODUCTS under the terms and conditions hereinafter defined.

 

2. SCOPE OF APPLICATION

BEE NATURE's sales are governed exclusively by the present General Terms and Conditions of Sale, to the exclusion of any other document such as prospectuses, catalogs, documentation issued by BEE NATURE, which are provided for information purposes only and are only indicative. Placing an order with BEE NATURE implies acceptance of these GTC, which take precedence over any contrary provision appearing on order forms, any general conditions of purchase, or any other document issued by the CUSTOMER. Any additions, erasures, modifications or deletions to the present GTCS which are not approved by BEE NATURE are null and void. The fact that BEE NATURE does not take advantage of any of the present GTC at a given moment cannot be interpreted as a renunciation to take advantage of any of the said GTC at a later date. In the event of special agreements between BEE NATURE and the CUSTOMER, these agreements may derogate from certain provisions of these GTC, the other provisions of which remain applicable insofar as they are not contrary to them. Any modification of BEE NATURE's GCS, or any acceptance by BEE NATURE of a specification or condition of any nature whatsoever, may only be taken into account by the CUSTOMER after the signature of a formal agreement. Consent on any account whatsoever cannot be tacit; it must always be express and in writing.

 

3. PRODUCTS

BEE NATURE may at any time modify the characteristics of the PRODUCTS it sells for any reason whatsoever, and whatever these characteristics may be. These modifications may occur at any time, including after the CLIENT's order has been placed if such modifications result from the application of any standards, texts or regulations whatsoever applicable to the PRODUCTS.


4. OFFERS

BEE NATURE's offers never constitute recommendations by BEE NATURE. The choice of PRODUCTS rests solely with the CLIENT in relation to the use he wishes to make of them. The CLIENT is solely responsible for this choice. It is the CLIENT's responsibility, where applicable, to carry out the necessary checks to ensure that the PRODUCTS ordered are compatible with the intended use. This clause is a determining condition of the sale of the PRODUCTS by BEE NATURE. BEE NATURE's offers are subject to the availability of the PRODUCTS at the time the order is received.


5. ORDERS

Orders are placed by any written means only or by any secure electronic means that may be made available by BEE NATURE to the CLIENT. Acceptance of the order by BEE NATURE is evidenced by delivery of the PRODUCTS or by confirmation of the order. Any modification or cancellation of an order requested by the CLIENT can only be taken into consideration if it is received in writing by BEE NATURE prior to shipment of the PRODUCTS. In the event of unavailability of the PRODUCTS, orders will only be deemed accepted at the end of the period of unavailability of the PRODUCTS. The CLIENT will be informed of such unavailability by any means.


6. PRICES

To take account of the legal constraints applicable to PRODUCTS, the latter are sold at the price in force on the date of invoicing. Prices are exclusive of tax. BEE NATURE reserves the right to modify its prices at any time. Any tax, duty or other service to be paid in application of Belgian or foreign laws and regulations shall be borne by the CLIENT. Unless expressly agreed otherwise in advance by BEE NATURE, carriage is fixed at 500 Euros per order. Products are ordered in multiples of 3 per reference. In the event that the carriage free rate is not reached, BEE NATURE will apply the delivery charges linked to the order.

 

7. DELIVERY

Delivery is made by delivery of the PRODUCTS by wholesaler or carrier to the CLIENT at the address indicated on the order. The CLIENT undertakes not to delay receipt. Shipments are made subject to availability and on a first-come, first-served basis. BEE NATURE is authorized to make deliveries in whole or in part. BEE NATURE is released from its obligation to execute orders in the event of force majeure events making delivery impossible.


8. TRANSPORT - TRANSFER OF RISK - RETENTION OF TITLE

8.1. The risks associated with the transport of PRODUCTS are transferred to the CUSTOMER upon delivery.

8.2. BEE NATURE retains ownership of the PRODUCTS until the CLIENT has fulfilled all its obligations arising from the order accepted by BEE NATURE, including full payment of the price and all taxes relating to the PRODUCTS.

8.3. The reservation of title to the PRODUCTS does not affect the transfer of risk.

8.4. In the event of seizure of the PRODUCTS, the CLIENT must immediately notify BEE NATURE.


9. PAYMENT

9.1. Via carrier, invoices are payable by any means by the CLIENT, at BEE NATURE's head office, net and without discount at the time of order.

9.2. Any complaints do not exempt the CUSTOMER from paying each invoice on the due date.

9.3. Any delay in the payment of invoices shall automatically, and without prior formal notice, result in late payment interest corresponding to the law of August 2, 2022 relating to the fight against late payment in commercial transactions being charged to the CLIENT from the due date of the invoice.

9.4. In the event that legal action should be taken in order to obtain payment of sums outstanding, BEE NATURE is entitled, without prejudice to legal costs, to claim compensation for the loss suffered. Any collection costs will be borne by the CLIENT. The amount of invoices may not under any circumstances be reduced by the CLIENT by any sums that may be owed by BEE NATURE.


10. SUSPENSION - TERMINATION

10.1. BEE NATURE reserves the right, by any written means, to suspend and/or terminate an order from the CUSTOMER, in particular in the event of: a) non-payment or late payment of all or part of the price of one of its orders on the due date by the CUSTOMER; b) failure by the CUSTOMER to fulfil one of its obligations. 10.2. Suspension or termination of the contract will take effect automatically and as of right immediately upon receipt of the information referred to in point 10.2. above, without the need for any other prior formal notice or judicial authorization. In this case, BEE NATURE reserves the right to repossess PRODUCTS already delivered without prejudice to any damages.

 

11. NON-CONFORMITY OF DELIVERY WITH THE ORDER - RETURNS

11.1. The CUSTOMER is advised, at the time of delivery, to check the quality, quantities, references and conformity to the order of the PRODUCTS.

11.2. The CLIENT is advised to indicate the delivery note number or the order number in his complaint. The CUSTOMER is advised to provide any justification as to the reality of the non-conformities noted.
The CUSTOMER shall allow BEE NATURE every facility to proceed with the ascertainment of these non-conformities.

11.3 The CUSTOMER is requested to obtain prior written agreement from BEE NATURE. Following agreement on the return, the CUSTOMER will be informed of the method of shipment. The CUSTOMER bears the risks of the return.

11.4. Returns accepted by BEE NATURE will lead, in the first instance, to the repair or replacement of the good, and in the second instance, to a reduction of the price or the cancellation of the contract with reimbursement, and after verification by BEE NATURE of the PRODUCTS returned.

 

12. LIABILITY AND WARRANTY

Bee Nature is bound by the legal guarantee of conformity of consumer goods;

Bee Nature is liable to the purchaser for any lack of conformity that appears within 2 years of delivery of the goods.

12.1 It is the CUSTOMER's responsibility to verify in particular that the properties of the PRODUCTS allow them to be used for the purpose and under the conditions for which the CUSTOMER intended them. As an essential condition of sale, the CLIENT is solely responsible for the use of the PRODUCTS supplied by BEE NATURE and their suitability for the intended use. The CUSTOMER is solely responsible for ensuring that the PRODUCTS purchased are compatible with any other products or materials with which they are to be in direct or indirect contact, that they are used in accordance with good practice, and that the conditions under which the PRODUCTS are to be used are respected. The customer is solely responsible for ensuring that the appropriate safety conditions are observed. It is also the CLIENT's sole responsibility to ensure that the PRODUCTS comply with safety regulations for the use in question. The CLIENT shall comply with all laws, regulations and/or directives applicable to the use of the PRODUCTS. The CLIENT is advised to check the integrity of the PRODUCTS received and their packaging.

12.2. As the PRODUCTS have a limited useful life, the CLIENT is responsible in particular for using the PRODUCTS before the end of said life.

12.3. In particular, the CLIENT must ensure that its premises and storage conditions are suitable for the proper preservation of the PRODUCTS and offer the safety guarantees required by current regulations and good practice. BEE NATURE provides no guarantee in this respect.

12.4. Subject to any legal provision of public order, BEE NATURE's obligations are limited to the sale and delivery of PRODUCTS that comply with the requirements of the regulations in force applicable to this type of PRODUCTS, to the exclusion of any implementation, which remains the CLIENT's own business.

12.5. PRODUCTS are covered by legal warranties only. In any event, BEE NATURE's warranty shall be limited to the free replacement, in the same quantities, of the PRODUCT recognized as defective by BEE NATURE and subject to the CUSTOMER notifying BEE NATURE of the defect within 2 months of its discovery during the legal warranty period. It is recommended that the CUSTOMER notify the defect in writing. Nevertheless, the CUSTOMER is advised to report the defect as soon as possible. Defective PRODUCTS will be returned to BEE NATURE according to the same procedure as that applicable to PRODUCTS that do not conform to the planned order.

12.6. BEE NATURE is not responsible for the unsuitability, defects or deterioration of the PRODUCTS, or caused by the PRODUCTS and which would result : - storage or use of the PRODUCTS not in accordance with these GTC; - natural wear and tear of the PRODUCTS or unsuitable storage conditions; - PRODUCTS received in unsealed packaging and not returned by the CUSTOMER; - abnormal, improper or unsuitable use of the PRODUCTS or not compatible with the PRODUCTS; - any direct or indirect contact of the PRODUCTS with any material, product or equipment of the CUSTOMER; - modification of the PRODUCTS; - negligence, lack of supervision or maintenance. - modification or improper or non-conforming use of any PRODUCT whatsoever. Such unsuitability, defects or deterioration are excluded from any warranty. BEE NATURE may not be held liable for any of the above.

12.7. All liability of BEE NATURE is excluded in cases where the specifications provided by the CUSTOMER, and expressly accepted in writing by BEE NATURE, contain errors or are not exhaustive.

12.8. BEE NATURE shall not be liable for any claim or legal action concerning the PRODUCTS arising out of or relating to the advertising, promotion, modification, misuse or ownership or misuse of the PRODUCTS or other negligence, or wrongful conduct on the part of the CUSTOMER, its employees, representatives or agents.

12.9. In view of BEE NATURE's and the CUSTOMER's obligations to trace the PRODUCTS, if the CUSTOMER decides to transfer the PRODUCT acquired from BEE NATURE to a third party not identified by BEE NATURE, the use of the PRODUCT by the third party shall be the sole responsibility of the CUSTOMER. Nevertheless, for obvious security reasons, the CUSTOMER undertakes by acceptance of the present to ensure the continuity of traceability of PRODUCTS acquired from BEE NATURE in compliance with regulations.

12.10. At BEE NATURE's request, the CUSTOMER shall strictly comply with BEE NATURE's instructions in the event of the removal or recall of one of the PRODUCTS. The CUSTOMER shall keep appropriate records to enable it to carry out such removal or recall.

12.11. The CLIENT undertakes to notify BEE NATURE, in writing and without delay, of any suspicious information it may receive or identify concerning the PRODUCTS.

12.12. Under no circumstances does BEE NATURE guarantee any indirect and/or immaterial damages whatsoever that may be caused by the PRODUCTS, whether to the CLIENT or to any third party.

12.13. Dispute resolution: http://ec.europa.eu/odr

 

13. TRADEMARKS AND INTELLECTUAL PROPERTY RIGHTS - RESALE OF PRODUCTS

BEE NATURE and all distinctive signs and names on the PRODUCTS are registered trademarks, the use of which is not granted to the CUSTOMER by the present contract. The present GCS do not imply any transfer of a patent license or any other industrial property right whatsoever or any marketing and/or distribution right from BEE NATURE to the CLIENT for the PRODUCTS transferred. Any resale of a PRODUCT shall be subject to the prior agreement of BEE NATURE and shall be subject to BEE NATURE's general terms and conditions.


14. APPLICABLE LAW - JURISDICTION CLAUSE

The relationship between BEE NATURE and the CLIENT is subject to Belgian law. All disputes relating to the relationship between BEE NATURE and the CUSTOMER, which are the subject of the present GTC, shall be submitted exclusively to the Business Court of Walloon Brabant, even in the event of a warranty claim or multiple defendants.


15. RIGHT OF WITHDRAWAL

15.1 In the case of a sale to a consumer, with a Distance Selling Contract between the Seller and the Buyer, the Buyer has the right to inform the Seller of his wish to cancel the purchase, within 14 calendar days from the day following the day on which the Buyer or the third party designated by the Buyer has taken physical possession of the Products and/or other items. The Buyer must exercise the right of withdrawal in compliance with the provisions of the Code of Economic Law, the modalities of return (by the Buyer) and reimbursement (by the Seller) always being governed by this legislation.

  • Customers have 14 days from the day after delivery to notify their intention to withdraw.
  • To return the goods, the Customer has a further 14 days, starting on the day after the consumer notifies Bee nature of his or her decision to withdraw.
  • The Customer shall bear the cost of returning the goods in the event of withdrawal.
  • If the Customer withdraws, the company will refund all payments received from the Customer, including delivery costs.
  • Bee Nature will make the refund using the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly agrees to another means of payment and provided that the refund does not incur any costs for the Customer.
  • To reimburse the Customer, Bee Nature has a period of 14 days from the day following the day on which it is informed of the consumer's decision to withdraw. However, Bee Nature may defer reimbursement until the goods have been recovered, or until the consumer has provided proof of shipment of the Products, whichever comes first.
  • In the event of the return of a Product which is no longer in its original condition, the Customer will be liable to pay compensation for the depreciation of the Products.

15.2 Under no circumstances may the Buyer exercise the right of withdrawal if the Products and/or other sealed items have been opened after delivery and cannot be returned for reasons of health protection or hygiene.

15.3. The consumer may either use the model withdrawal form (available at the following address: https://economie.fgov.be/sites/default/files/forms/formulaire-de-retractation.pdf), or make another unambiguous statement.